T200 Privacy Policy – Personal Data Protection for Malaysian Players

T200 collects various categories of personal information from our users for legitimate and specified purposes. The collection of this information is necessary to enable us to provide services that are secure, fair and compliant with legal requirements.

Information you provide directly:

• Registration Information: Full name, date of birth, email address, Malaysian mobile number, account password, and identity card number (MyKad) or passport number.
• Identity Verification (KYC) Information: A copy of your identity document, proof of address (utility bill or bank statement), and in certain cases, a facial photo (selfie) for verification purposes.
• Financial Information: Payment method details you use — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks) — including the mobile number linked to your digital wallet or the bank account number registered for withdrawals.
• Communications: Any messages, enquiries, or feedback you send to the t200 customer support team via live chat, email, or any other communication channel.

Automatically collected information:

• IP address, device type, operating system, browser type and language settings.
• Platform usage data — pages visited, games played, session duration, betting records and financial transactions.
• General geolocation data (state or city) based on IP address for compliance purposes.
• Cookie data and device identifiers used to maintain your login session and personalise your user experience.

T200 uses collected personal information solely for legitimate, specific, and appropriate purposes. We do not use your data for any purpose not stated in this Privacy Policy without first obtaining your additional consent.

• Account Management: To create, verify and manage your t200 account, including the KYC identity verification process required to maintain platform security.
• Transaction Processing: To accurately and securely process deposits, withdrawals, and all other financial transactions in your t200 account.
• Legal Compliance: To fulfil applicable legal obligations, including anti-money laundering (AML) requirements and other compliance responsibilities.
• Platform Security: To detect, investigate, and prevent fraudulent activity, unauthorised use, or security threats against the t200 platform and its users.
• Service Improvement: To analyse platform usage patterns for the purposes of product improvement, interface design, and overall user experience enhancement.
• Service Communications: To send you important account notifications, terms updates, security alerts, and transaction information.
• Customer Support: To provide technical assistance and resolve any complaints or enquiries you submit to the t200 support team.
• Responsible Gaming: To monitor gameplay patterns and identify early signs of problem gambling for player protection purposes, in line with t200's commitment to responsible gaming.

T200 does not sell, rent, or trade your personal information to any third party for marketing purposes without your explicit consent. However, there are specific situations where t200 may need to share certain information with other parties, and this is done on a strict and limited basis.

Situations where your information may be shared:

• Payment Service Providers: Information required to process your deposit and withdrawal transactions is shared with licensed payment service providers in Malaysia — including Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and FPX partner banks. Only the minimum information necessary to complete your transaction is shared.
• Game Providers: Limited technical information is shared with third-party game software providers that supply games on the t200 platform, strictly for game operation and result verification purposes.
• Relevant Authorities: t200 may be required to disclose player information to government authorities, law enforcement agencies or regulatory bodies where mandated by law or a valid court order.
• Technical Service Providers: Third parties that assist t200 with technical operations such as server hosting, data analytics and security processing, subject to strict confidentiality agreements with t200.

T200 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. Data security is not merely a legal obligation for us — it is a moral responsibility we take very seriously.

• 256-bit SSL Encryption: All data transmitted between your device and t200's servers is encrypted using 256-bit TLS/SSL protocol — the same security technology used by Malaysia's leading banking institutions such as Maybank and CIMB.
• Secure Password Storage: Your account password is never stored in plain text. t200 uses robust one-way hashing technology to store passwords, meaning that even t200 itself cannot read your original password.
• Two-Factor Authentication (2FA): t200 supports and encourages the use of two-factor authentication to provide an additional layer of security for your account.
• Internal Access Controls: Access to players' personal data within the t200 organisation is restricted to staff who genuinely require it to perform their duties, and is subject to strict access controls and audit records.
• Regular Security Audits: t200 conducts regular security assessments and penetration testing by independent third parties to identify and address any security vulnerabilities.
• Continuous Monitoring: The t200 system is continuously monitored around the clock to detect any suspicious activity or unauthorised access attempts.

T200 uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyse platform usage. Cookies are small text files stored on your device when you visit the t200 platform.

You can control and manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the t200 platform and your overall gaming experience. t200 respects user preferences regarding cookies and provides options to manage non-essential cookies through your account settings.

As a registered t200 player in Malaysia, you have certain rights regarding your personal data that we handle. t200 fully respects and facilitates the exercise of these rights.

To exercise any of the above rights, please contact the t200 support team by email at [email protected], clearly stating your request. t200 will process your request within 30 working days of receipt. In some cases, we may require additional identity verification before processing the request to ensure the security of your data.

T200 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable laws and regulations in Malaysia.

• Active Account Data: For as long as your account remains active on the t200 platform, all associated personal data will be retained to enable ongoing account management.
• Financial Transaction Records: Deposit, withdrawal and betting history records are retained for a minimum of 7 years after account closure, in accordance with Malaysia's financial legislation and AML compliance requirements.
• KYC Documents: Identity verification documents are retained for 5 years after account closure or after the last business interaction, whichever is later, in accordance with applicable compliance requirements.
• Communication Logs: Customer support communication records are retained for 3 years for the purposes of dispute resolution and service improvement.
• Cookie Data: Depending on the cookie type — from a few seconds (session cookies) to 90 days (analytics cookies), as specified in the cookie table above.

Once the designated retention period has elapsed and there is no legal requirement to retain the data, t200 will delete or anonymise your personal data securely and irreversibly.

The t200 platform is intended exclusively for adults aged 18 and above. t200 strictly prohibits any individual under the age of 18 from registering, accessing or using our platform in any capacity whatsoever.

T200 does not knowingly collect any personal data from individuals under the age of 18. Should we discover that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the associated account.

T200 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements or improvements made to the platform. Each new version of the Privacy Policy will be published on this page with an updated date.

For material changes that significantly affect how we use or disclose your personal data, t200 will notify you via your registered email or in-platform notification at least 14 days before those changes take effect. This gives you sufficient time to review the changes and make a fully informed decision.

Your continued use of the t200 platform after any Privacy Policy update is published and takes effect will be considered your acceptance of those changes. If you do not agree, you have the right to close your account.

If you have any questions, concerns or requests regarding this Privacy Policy or the way t200 handles your personal data, please reach out to our team through the following channels:

• Privacy Email: [email protected] (please state "Privacy Enquiry" in the subject line of your email)
• Live Chat: Available on the t200 platform, 24 hours a day, 7 days a week — the fastest way to get an immediate response

T200 endeavours to respond to all privacy-related enquiries within 72 hours working days. All formal requests relating to your personal data rights will receive a full response within 30 days working days. All privacy-related communications are treated as confidential and handled with full respect for your interests and security.

You may also refer to the Frequently Asked Questions us for additional information on privacy and data security at t200.